From Everyday Work to Intelligent BusinessSolutions

Transforming Processes, UnlockingProductivity, and Driving Intelligent Business Growth

Most organisationshave already taken a step toward going digital. They have replaced paper formswith spreadsheets, moved approvals to email, and started storing data in sharedfolders. But here is the hard truth that MultiThread ICT Solutions Ltd put on the table at its latest masterclass: digitising the first step of aprocess is not the same as digitising the process. The email thread still getsignored. The approvals are still stuck. The data still ends up in fivedifferent places. Real transformation is what happens in between.

That was thecentral argument of the session, Microsoft Power Platform: TransformingEveryday Work into Intelligent Business, and it landed.

The Team Behind the Session

The masterclasswas opened by Nora Saamaa Adu-Gyempeh, who set the tone clearly: digitaltransformation does not always require a large development team, a big budget,or a complete overhaul of existing systems. Sometimes the biggest wins comefrom the tools an organisation already has. The practical deep dive was led by AngieGorman, software developer at MultiThread, who walked attendees through the full Power Platform suite with live demonstrations. Strategic context and Q&A were handled by Edmund Kojo Tetteh, who brought both thebusiness and technical perspectives together with characteristic clarity.

The Real Problem Isn’t the Form — It’s Everything AroundIt

Angie opened with a scenario that every department head in the room recognised immediately: someone submits a request via a form or email, it lands in someone’s inbox, a reminder gets sent, data gets manually copied into a spreadsheet for record-keeping, and nobody really knows the status until they chase someone for it.

The frustration she was careful to note is not the form itself. It is all the manual steps,duplicated entries, delayed approvals, and invisible bottlenecks that surroundit. Microsoft Power Platform was built precisely to fix that.

Five Capabilities, One Connected Platform

Angie walkedattendees through each component of the Power Platform, explaining not justwhat each tool does, but when and why to use it:

• Power Apps — replaces spreadsheets andemail workarounds with purpose-built applications. Data is captured once,stored directly in a database, and never needs to be re-entered or manuallytracked elsewhere.
• Power Automate — handles everything thatneeds to happen after a submission: routing to the right approver, sendingnotifications, triggering reminders, and updating records — all without anyonecoordinating it manually.
• Power BI — turns stored data intodashboards that answer real business questions briefly. Volume by day, statusbreakdowns, and patterns over time insights that would otherwise requiresomeone to analyse a spreadsheet manually.
• Power Pages — extends the process toexternal parties. Customers, suppliers, and partners can submit informationthrough a secure, branded website without being given access to internalsystems.
• Copilot Studio — allows organisations tobuild AI agents that answer questions, guide users through processes, andsurface information from existing documents. Angie was measured here: the goalis not to add AI everywhere, but to deploy it where it genuinely makes anexperience easier.

 One of the most grounding moments of the session waswhen Angie demonstrated MultiThread ICT Solutions Ltd’s own internalpetty cash application built entirely on Power Apps.

Seen in Action: MultiThread’s Own Fleet ManagementApplication

The demo walkedthrough the full journey: an employee submits a request, selects a vehicle orcost centre, attaches a receipt, and hits submit. The request appearsimmediately in the admin view, is routed to the appropriate approver, and movesthrough the workflow without a single email needing to be sent manually. Everystakeholder sees the status in real time.

It was a clear,real-world illustration of the point Angie had been making throughout: technologydoesn’t change the way you work; it just makes the way you work far moreefficient.

From the Floor: Licensing, Databases, and Where to Start

The Q&A addeduseful texture to the session. When Patrick from the University of Health andAllied Sciences raised concerns about licensing costs, Edmund’s response wasdirect: organisations already on Microsoft 365 Business Standard or abovealready have access to the core Power Platform capabilities, with no additionallicense required for standard use. Premium connectors and more complexenterprise build cost extra, but the baseline is already included for most.

Francis Blackleyasked about how the database works behind the scenes. The answer: data can bestored in Microsoft’s Dataverse for structured, scalable solutions, or onSharePoint for simpler applications, with connectors available to pull in datafrom external systems when needed.

Key Takeaways

• Start with a process, not a product:identify what is manual, repetitive, or approval-dependent before deciding whatto build
• Digitising one step is not digitising theprocess; the goal is an end-to-end connected workflow
• Build small and grow: a simple two-stepapproval flow is worth automating; complexity can come later
• Most Microsoft 365 subscribers already havethe Power Platform; the opportunity is to unlock what is already there
• Governance matters even in low-codeenvironments; every solution needs a clear owner, a testing process, and asupport plan

Closing Thoughts

Nora closed thesession with a challenge: think of one process in your organisation wheresomeone must follow up before something moves. That process is where you start.Not with the most complex system, not with the biggest project, just oneprocess.

At MultiThread ICT Solutions Ltd, that is the conversation we want to have with everyorganisation we work with. Not “here is a product,” but “here is a smarter wayto do what you are already doing. Our next masterclass will go deeper into thetechnical build, and if this session sparked an idea, we would love to help youtake it further.

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For those who missed the live event, watch the recording below: