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Multithread ICT Solutions is committed to protecting the privacy of any user (alternatively referred to as "you", "user" or “customer") of our website, applications and services (collectively "Services") or certain OEM products ("Products"). We recognize that the trust placed in us by you requires comprehensive and responsible privacy protection, and we are therefore committed to providing you with a positive, easy, and secure service and online experience.
We recognize the need to maintain the confidentiality of information that you reasonably expect to remain private. You expect, deserve and receive nothing less than our fullest commitment to this goal. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it be an individual or the security interests of the entire nation. If and when we are asked to help, we do so strictly within the scope of law and under the most stringent conditions.
This privacy notice addresses the privacy of customers domestically and overseas. Where applicable, Multithread will comply with laws that contain requirements that differ from this Policy. IN CERTAIN JURISDICTIONS, WE SHALL ADOPT A SEPARATE PRIVACY TO REFLECT THE REQUIREMENTS OF APPLICABLE LOCAL LAWS.
Any information you submit due to the use, purchase, subscription license request, registration of or for any of the Services or Products may be collected or processed within the scope of and in accordance with specific lawful requirements. To better define the type of such information, we have identified and grouped it into three categories:
a. Personal information
b. General non-specific and demographic information
c. Customer proprietary information (CPI)
We collect your personal data including the information you give us; information collected because of your relationship with us and information we may obtain from other sources. Personal data, as defined in Data Protection Act, 2012(Act 843), is any data that can be used to identify an individual, such as name, address, telephone number, email address, and other information required to provide Services, deliver Products, provide customer support or secure your rights of the above. We also collect personal information you entered, such as email addresses, of your friends, family members, colleagues, and customers if you choose to invite them to access or manage your devices. We may process your personal information only to the extent that such is necessary to perform a contract or deliver Services, for the purposes of legitimate interests, or you have given consent to the processing for one or more specific purposes.
Any non-personal information either entered by you or recorded as part of the transaction process is general non-specific and demographic information. This is information that does not contain personal information and may include experience with Products such as the type and quantities of Products purchased, your web browser and operating system types, the identity of the web page from which your browser entered our site, and any other demographic information such as title, educational and employment background, professional interests, which does not specifically identify any one individual. Such information is typically collected by the use of cookies, web logs, and web beacons.
We may collect web usage information, such as the pages you visit on our sites, your Internet Protocol (IP)address, behavior (i.e. the pages you view, the links you click, the amount of time you spend on such pages, and whether you re-visit our sites or pages.
Should we provide Services to you in any form, we may collect and maintain certain customer proprietary information (CPI). Your CPI may include the types of Services you receive, usage information, user IDs and passwords, billing and transaction information.
In order to provide you with the best online experience possible, we collect both your personal and non-personal information to give us a better understanding of the demographic and geographic profile. The information we collect is reviewed closely to assist us in determining the most popular products or services of interest to you, update you on our new Services and benefits, to personalize Services for you and to better design Products and Services to suit your needs.
In some cases, we may combine web usage information related to your access to our Services with personal information. We use the combined information to provide customers with better experience by providing customized features, Services, and advertising. Once combined, the resulting data is protected as personal information as described in this Policy.
Additional ways in which we may use your personal and other information include exchanging information for purposes of accepting customer feedback and providing support, allowing you to forward information to another individual such as a friend or co-worker, and meeting contractual obligations. We will send your friend a one-time email inviting them to access our Services. MultiThread stores this information which is only used for the sole purpose of sending this one-time email or tracking the success of our referral program. Your friend may contact us at the contact information listed below to request that we remove this information from our database.
Should you contact us via the "Contact Us" page on our site, or via email, telephone or written correspondence, we may keep your comments on file for future use in our contact database.
MultiThread ICT Solutions or our service providers may collect, process and store your personal information in locations outside your home country where our servers reside. Privacy and data protection and regulations in other countries, including the rights of the authorities to gain access of your personal information, may not be equivalent to those in your country. If you are using our Products or Services in the Ghana or other regions with laws governing data collection and use that may differ from the laws where your data is collected, processed and stored, you agree to the transfer of personal information to the country where we operate or locate our servers.
Your personal information will not be sold, traded, or rented to third parties unless you grant us permission to do so except as otherwise stated in this Policy.
We may share your personal information within MultiThread for purposes of data processing or storage according to the law. We may also provide personal information to trusted partners who are acting on behalf of or with MultiThread under confidentiality agreements and in a lawful manner. These companies may use your personal information to send you updates and new information within the scope of applicable law. However, these companies do not have any independent right to share your information.
When we use third parties to assist us in processing your personal information, we require that these parties agree to process such information strictly in accordance with our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. To the extent permitted by law, MultiThread does not assume any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy.
We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information if required by law or regulation or in response to lawful requests by public authorities. We also may use your personal information to establish or exercise our legal rights or defend against legal claims.
We may share personal information and any other additional information available to us to investigate, prevent, or take actions regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person including MultiThread employees, violations of any Multithread's terms of use, or as otherwise required by law or regulation.
We are committed to respecting and protecting your CPI. Except as may be required by law or authorized by you, we do not sell, trade, or share your CPI, including your calling records with anyone outside of MultiThread or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf. Generally, we may use your CPI in the provision of Services you purchase, including billing and collections for those Services.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by sending an email to the address below. Multithread will not share or use your personal information provided to or received by us online in ways contrary to this Policy without informing you first and offering you a choice. You may choose to stop receiving our marketing messages by sending the unsubscribed instructions included in these messages.
MultiThread ICT Solutions or a third party acting on our behalf may use cookies to tailor and improve the content we deliver to our customers, to improve our Services by assessing which areas, features, and products are most popular, and to personalize our Services and make recommendations based on the information, including product choices that a particular user has previously provided. We may also use cookies to store user preferences, complete online order activity, and keep track of transactions.
You can configure your web browser to alert you when a site is attempting to send a cookie to your device and allow you to accept or refuse the cookie. You may stop or restrict the placement of cookies on your device, including third party cookies, or delete cookies previously accepted, by adjusting your web browser preferences. Some web pages may not work correctly if you have cookies disabled. The use of cookies by our partners, affiliates, tracking utility companies, and service providers is not covered by our Privacy Policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility companies, service providers use session ID cookies to make it easier for you to navigate our site.
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).
reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.
The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.
Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.
For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links : https://policies.google.com/privacy/and https://cloud.google.com/security/products/recaptcha/
We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. When you are ordering Services via our site, we use the Internet encryption protocol Secure Sockets Layer (SSL) to protect the security of your personal information. The SSL protocol is also implemented for (i) guarding your account information, and (ii) securing all logs of settings and Services of your devices. MultiThread will continue to revise its policies and implement additional security features as new technologies become available. However, no system or service can provide an absolute assurance of security, especially Services that rely to some extent on the Internet. Therefore, by using our Services, you acknowledge the risk that third parties may gain unauthorized access to your information. If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.
You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable actions to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to our Services that require a password. You are responsible for the password's safety and confidentiality.
This Privacy Policy is made effective as of January 13th , 2025, and supersedes and replaces all previously posted privacy policies. We reserve the right to update our Privacy Policy from time to time. When we change the Policy in a material way, a notice will be posted on our site along with the updated Privacy Policy prior to the change becoming effective. When you visit our site the next time, you should once again read the updated Privacy Policy.
As we are committed to the security of your personal information, we communicate our privacy and security guidelines to MultiThread employees and strictly enforce our privacy safeguards. Nevertheless, you shall always have the right to lodge a complaint with the Ghana Data Protection Commission responsible for the supervision of personal information protection at the following link https://dataprotection.org.gh/file-a-complaint/
If you have a question about this Privacy Policy, or wish to inquire about our personal information handling practices, please contact us as follows:
Multithread ICT Solutions
No.7 Alberta Street,
Madina Estates, Accra, Ghana
Telephone: +233-30-2544329
Email: ghana@MultiThread-Solutions.net
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact the Data Protection Commission at https://dataprotection.org.gh/report-a-breach/
